2. Conciliation and award making
An ombudsman is entrusted with conciliation and award making functions.
An ombudsman is a person to look into complaints about companies, organisations, institutions, and other places.
Most of the time, an omdudsman is government appointed.
Ombudsmen are independent, free and impartial. They are supposed to resolve the conflicts or concerns raised, either by mediation or by making recommendations. He is entrusted with conciliation and award making functions.