RPG rule 1988 set up an institution for building the confidence of the policy holders in insurance called Ombudsman.
Ombudsmen are independent, free and impartial. They are supposed to resolve the conflicts or concerns raised, either by mediation or by making recommendations.
Ombudsmen is entrusted with conciliation and award making functions.
RPG rule 1988 established an institution to build the confidence of those in charge of an insurance policy.