2. Redressal of public grievance Rule 1998
To provide the insured a speedy and inexpensive grievance redressal system, the Govt. of India promulgated Redressal of public grievance Rule 1998.
More info:
Govt. of India promulgated Redressal of public grievance Rule 1998 to provide the insured a speedy and inexpensive grievance redressal system. Every insurer must ensure a grievance redressal mechanism.
These rules shall apply to all the insurance companies operating in general insurance business and in life insurance business.
The objects of these rules are to resolve all complaints relating to settlement of claim on the part of insurance companies in cost effective, efficient and impartial manner.
Source and data taken from: Policyholder.gov.in [Link]