If the letter of complaint is in order, which of these need not be assessed?

Question

Question: If the letter of complaint is in order, which of these need not be assessed?

Options:

1.  If money can be refunded
2.  If substitute items can be supplied
3.  If the damage of the goods was the fault of the owner
4.  If the loss can be claimed from the insurance company

Answer 1

3. If the damage of the goods was the fault of the owner

If the letter of complaint is so that the damage to the goods was the fault of the owner, then it need not be assessed.